At ROZAJEWELS , we are committed to providing you with the utmost satisfaction during your jewellery shopping journey. Our refund policy outlines the guidelines and procedures for requesting a refund, ensuring fairness and transparency in all transactions.
1.Eligibility for Refund:
To be eligible for a refund, please ensure that you meet the following criteria:
•The item must be eligible for return
•The refund request must be made within 30 days from the date of delivery.
•The item must be in its original condition, unworn, and with all original packaging and certificates intact.
•Custom-made or personalized items are non-refundable unless there is a manufacturing defect.
2.Refund Process:
To initiate a refund request, please follow these steps:
a. Contact our customer support team: Reach out to our dedicated customer support team with your refund request. You can contact us via email, or through our online contact form. Please provide your order details and reasons for the refund.
b. Return the item: Once your refund request is approved, we will provide you with instructions on how to return the item. Please ensure that you securely package the item to prevent any damage during transit. We recommend using a reliable shipping method with tracking and insurance for your protection.
c. Inspection and processing: Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the item passes the inspection, we will proceed with processing your refund.
3.Refund Options:
Depending on the circumstances, there are different refund options available:
•Refund to the original payment method: If your purchase was made using a credit card, debit card, or other electronic payment methods, we will refund the amount back to the original payment method used during the purchase.
•Store credit: In some cases, we may offer a store credit instead of a refund. This allows you to use the credited amount towards a future purchase from ROZAJEWELS.
4.Refund Timeframe:
Once your refund request is approved and the returned item is received and inspected, we will initiate the refund process. The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider’s policies. Please allow for a reasonable processing time.
5.Non-Refundable Items:
Please note that the following items are non-refundable:
•Custom-made or personalized items, unless there is a manufacturing defect.
•Items that do not meet the eligibility criteria mentioned in our refund policy.
6.Additional Information:
•Shipping fees: Please note that shipping fees are non-refundable unless the return is due to a mistake on our part or a manufacturing defect.
•Return shipping costs: The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a manufacturing defect.
We strive to provide a fair and transparent refund policy to ensure your satisfaction. If you have any further questions or need assistance with a refund, please don’t hesitate to contact our customer support team. We are here to assist you every step of the way.
Thank you for choosing ROZAJEWELS. We appreciate your trust and look forward to serving you with our exceptional jewellery and outstanding service.
Return policy
We understand that sometimes a piece may not meet your expectations or may need to be exchanged or returned for various reasons. With that in mind, we offer a flexible return and exchange policy to accommodate your needs. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange it within 30 days from the date of delivery. Please note that the item must be in its original condition, unworn, and with all original packaging and certificates intact.
Custom-made or personalized items are non-returnable, as they are created specifically for you. However, we will work closely with you throughout the design process to ensure that the final piece meets your expectations.
Payment Policy
Payment Policy: Secure and Convenient Transactions for Your Peace of Mind
At ROZAJEWELS, we are committed to providing a seamless and secure shopping experience. Our payment policy outlines the guidelines and procedures to ensure that your transactions are protected, convenient, and hassle-free.
1.Accepted Payment Methods:
We accept a variety of payment methods to accommodate your preferences. You can choose from the following options:
•Credit and Debit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Debit cards with a Visa or Mastercard logo are also accepted.
•Online Payment Platforms: We offer the convenience of online payment platforms such as PayPal, Apple Pay, and Google Pay. These platforms provide an additional layer of security for your transactions.
2-Order Verification:
To safeguard against fraudulent transactions, we may perform additional order verification steps. This process may involve contacting you for further information or requesting supporting documentation. We appreciate your cooperation during this verification process, as it helps us maintain a secure shopping environment for all our customers.
3-Sales Tax:
Sales tax, if applicable, will be calculated and added to your order during the checkout process based on the local tax regulations of your shipping address. The sales tax amount will be clearly indicated before you confirm your purchase.
4-Payment Disputes and Chargebacks:
In the unlikely event of a payment dispute or chargeback, we kindly request that you reach out to our customer support team first. We are committed to resolving any issues or concerns promptly and fairly. Chargebacks without prior communication may lead to additional fees and restrictions on future purchases.
5-Privacy and Data Protection:
Your privacy and the protection of your personal information are of utmost importance to us. We adhere to strict privacy and data protection policies in accordance with applicable laws and regulations. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
At ROZAJEWELS, we strive to provide a secure, convenient, and reliable payment experience. If you have any further questions or concerns regarding our payment policy, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.
Thank you for choosing ROZAJEWELS. We look forward to serving you with our exceptional jewellery and outstanding service.
Sale Policy
Sales Policy: Creating a Positive and Rewarding Shopping Experience
At ROZAJEWELS, we are dedicated to providing you with a positive and rewarding shopping experience. Our sales policy outlines the guidelines and procedures for sales, promotions, discounts, and special offers. We aim to ensure fairness, transparency, and customer satisfaction in all our sales-related activities.
1.Sales and Promotions:
From time to time, we offer sales and promotions to provide you with exciting opportunities to acquire our exquisite jewellery at special prices. These sales may include discounts, limited-time offers, clearance sales, or seasonal promotions. Stay updated by subscribing to our newsletter or visiting our website to take advantage of these exclusive opportunities.
2.Discount Codes and Coupons:
At ROZAJEWELS, we occasionally provide discount codes or coupons that can be applied during the checkout process. These codes or coupons offer specific discounts or benefits and may have certain terms and conditions, such as expiration dates or limitations on usage. Please ensure to enter the code correctly and review any accompanying instructions to redeem the discount successfully.
3.Price Adjustments:
If you purchase an item shortly before it goes on sale or if the price of a recently purchased item is reduced, we may offer a price adjustment within a specified timeframe. To be eligible for a price adjustment, please contact our customer support team with your order details and request. We will review your request and determine if you qualify for a refund of the price difference.
4.Limited Edition and Exclusive Items:
From time to time, we may release limited edition or exclusive jewellery pieces that are available in limited quantities. Due to their unique nature and limited availability, these items may have specific purchase conditions or restrictions. We encourage you to review the product descriptions carefully and act promptly if you wish to acquire these special pieces.
5.Sales Tax:
Sales tax, if applicable, will be calculated and added to your order during the checkout process based on the local tax regulations of your shipping address. The sales tax amount will be clearly indicated before you confirm your purchase.
6.Order Verification:
To maintain a secure shopping environment, we may perform additional order verification steps, particularly for high-value or suspicious orders. We appreciate your cooperation during this verification process, as it helps us ensure the safety of your transactions and protect against fraud.
7.Changes and Updates:
Our sales policy may be subject to changes or updates from time to time. Any modifications will be reflected on our website, and we encourage you to review the policy periodically to stay informed about any changes that may affect your shopping experience.
If you have any questions or require further clarification regarding our sales policy, please do not hesitate to contact our customer support team. We are here to assist you and provide the best possible service.
Thank you for choosing ROZAJEWELS. We appreciate your trust and look forward to serving you with our exceptional jewellery and outstanding service